CUSTOMER REVIEWS
Do you need a reliable plumbing and HVAC company? Do you want easy, hassle-free, professional service? Are you looking for upfront, competitive pricing? Look no further. Because customers agree: Boston Standard is the Company You Count On.
Check out our most recent reviews, and then call us for service!
Technician was great very competent and courteous. Very competent. Scheduling was a a nightmare . A lot of confusion. They said they called to schedule and never did. Tech showed up unannounced.
Two technicians worked on my water heater. They were amazing- very professional and even came back the Saturday before Easter to make sure we had hot water for the weekend. Very clean and considerate and they really knew their stuff.
Technician was excellent. Very informative and polite. Would certainly recommend Boston Standard Company.
Jeb was on time, knowledgeable, displayed great patience while answering and explaining my questions about upgrading to a more efficient system. I am pleased to be able to give Jeb, and of course Boston Standard, five stars.
Bill Harrigan came out took the time explaining all the issues and potential problems which gave us clarity in what needed to be done. He was very professional and helpful in our decision making when it came to fix or replace our tankless water heater.
Thomas was great! Thank you again!
Everything was great with the appointments. Technicians were on time, thorough, and explained it all well. However, the pricing was just through the roof compared to several other contractors we were collecting proposals from. And it wasn't marginal ...difference, it was 2.5 times more. For replacing a tankless water heater that costs like $2800, the proposal was $16000 (all the plumbing is there already; just remove the old one and put the new one in). Other contractors asked $7200 for the same job which I thought was already expensive considering it is a 4h job. How much is the labor hourly rate these days? Not to mention that the reason for the replacement is that heat exchanger on the existing water heater needed to be replaced, but they didn’t want to process the RMA under warranty with manufacturer Navien which was approved already, but insisted I would need to buy new heat exchanger from them. (I asked Navien to send the part to me directly, but they don’t do that with the customer directly and must be done through the contractor). The quote for labor to replace the heat exchanger was $2000 if I took care of the RMA which Navien insisted contractor to do, or $4700 if they sell me the heat exchanger. Considering Navien has a systemic issue with this heaters, I opted to replace it with Rinnai. But as mentioned, the price for labor was just ridiculous.Read More...
Boston Standard promptly responded my online request. Project manager Kyle Rood has very carefully analyzed our case and recommended a well-known brand name heating boiler system for us. We appreciated his valuable jobs and look forward to seeing a ...successful heating upgrade project.Read More...
We changed our entire heating and cooling system at our house to heat pump. Boston standard team is very knowledgeable and explained the different systems and recommend what is good for our house. Their team during installation did a great job. The team ...was on time and organized. Great job to Okoya, Nick and the rest of the Boston Standard team.I highly recommend this company.Read More...
