CUSTOMER REVIEWS

Do you need a reliable plumbing and HVAC company? Do you want easy, hassle-free, professional service? Are you looking for upfront, competitive pricing? Look no further. Because customers agree: Boston Standard is the Company You Count On.

Check out our most recent reviews, and then call us for service!

Lourdes Sariol
Lourdes Sariol 5.0

I really appreciate how promptly and clearly they communicate and answer questions. The technicians were thorough, knowledgeable and very professional. I received their report and quote for work Within the same day. I will definitely continue to use ...their service.Read More...

Mollie McLaughlin
Mollie McLaughlin 5.0

I have Boston Standard come twice a year for maintenance and have always been happy with service. Yesterday I had the privilege of meeting Thomas Heck one of their techs. He is the only tech that has come out and investigated our lack of hot water. He ...was professional, thorough, and extremely nice. I would recommend him to anyone! Thank you Thomas!!!Read More...

Michael Haverty
Michael Haverty 5.0
Ed Weiss
Ed Weiss 5.0

Boston Standard has been consistently reliable coming to service our heating and cooling system. The technician who came out recently, Brian M. Was highly professional and helpful.

Rachelle Abrahami
Rachelle Abrahami 5.0

We've had great experience with Boston Standard. Staff is always professional, knowledgeable and diligent. We've used them for emergencies and routine maintenance (including the latter where they discovered a problem and averted a big mess). Last week ...Olivia was the technician who conducted our winter maintenance and she was excellent -- quiet personality but thorough, careful and helpful. The usual Boston Standard high standards!Read More...

Jean Marzilli
Jean Marzilli 5.0

Anthony did a wonderful job. He was very professional, thorough and attentive to detail. I’d be glad to have him back again.

Ann Whiteside
Ann Whiteside 5.0

Boston Standard is very professional, responsive, friendly, and the work is excellent.

Ryan Gilles
Ryan Gilles 5.0

James repaired my HVAC that had a broken motor. Was very helpful in explaining the issue at hand and the options I had to fix the parts. They were able to come the next day and replace the part. Very good service and very professional. Would definitely ...recommend for any sort of services they provide.Read More...

Alessandro Scutari
Alessandro Scutari 5.0
Franklin Hartman
Franklin Hartman 1.0

Our inducer broke on a Friday. Service technician was scheduled to arrive between 8 am and noon EST on Sunday. We received a text message at 11:59 am EST from Boston Standard indicating the technician was on his way - 1 minute prior to the window they ...provided to us for his arrival. Service technician did not ultimately arrive until 2:15 pm. Service technician inspected the unit and indicated the inducer needed to be replaced along with a diaphragm pressure switch. He indicated to us the parts had been replaced in April 2022 - only putting the parts at 9 months old. This was the same month we purchased the unit - previous owner had a home protection plan covering AC and heating. The service technician thought it was odd that the parts needed to be replaced so soon. He quoted us the cost to replace ($1,676) but indicated we should speak with the main office since he was unsure based on the account history of the unit if the parts were ever replaced or if they were replaced if they would be covered under warranty. My wife called Monday morning and the call center team indicated they were aware of the issue and a manager would call back after reviewing the case with the service technician. We received an email Monday afternoon from the customer service team and they indicated management policy was to not transfer warranties from one homeowner to another. We called the customer service team back and indicated that we understood but still wanted to speak with a manager to discuss if the parts were ever installed, root cause of why they broke etc. My wife was unable to speak with a manager and tried again two wards close of business on Monday unable to successfully speak with anyone other than the call center team. She tried again on Tuesday morning and I tried this time as well. No luck. In the interim, we received a quote from a competitor company for the same parts for $658 including labor. ~1k less than Boston Standard. We indicated to the Boston Standard customer service team that we wanted to continue with them since they had our unit history and were aware of the problems that might go wrong in the future. Still this did not change the ability of the customer service team to connect us with management. 1 star review for the cost position of the company, promptness of the service technician, responsiveness of management and for the support management provide to their customer service team and ultimately end customers.Read More...

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