Website Boston_Standard Boston Standard


FLSA STATUS: Non-exempt

GENERAL SUMMARY:The Boston Standard Apprentice is responsible for assisting in the install and servicing of plumbing, heating and cooling units, following all applicable codes, under the direction of a Technician. The Apprentice is also responsible for learning the plumbing, heating and cooling professions by participating in: on the job training, attending educational courses & trainings and following the coaching and teaching of the Technician and/or Managers.

Primary Duties and Responsibilities:

  • Provides basic plumbing, heating, cooling and drain cleaning support services for customers at the direction of a Technician.
  • Develops basic knowledge of plumbing, heating and cooling principles through on the job learning, courses/trainings and reading of educational materials during downtimes on the job site.
  • Develops basic knowledge of service tools and testing devices.
  • Develops soldering skills to support the Technician.
  • Develops skills to perform planned maintenance on residential systems with assistance of a Technician.
  • Installs hang stickers and valve tags, as well as distributes flyers in the surrounding area as instructed by the Technician.
  • Responds to all forms of communications, including voicemails and emails, by the end of business the same day received.
  • Assists Technicians in maintaining clean, neat vehicles and job sites and projects a clean, well-groomed professional appearance at all times.
  • Attends group meetings and training, as needed. Participates in monthly and special company meetings, as appropriate.
  • Works with Technicians, Service Manager, and Install Manager to mutually establish performance improvements and seek out ongoing education/training opportunities.
  • Uses good judgment and self-control in areas wherein the company entrusts him to maintain company and customer confidentiality.
  • Sets an example in being punctual and dependable. Reports to work promptly. Responds immediately to emergency calls during back-up “on-call” shift.
  • Perform other duties as assigned. This may include performing duties that are outside of the scope of normal job duties.
  • Establish a sound positive work relationship with all members of the Boston Standard team. Must be able to listen and implement all suggested feedback received.

Required Skills and Abilities:

  • Prior plumbing, heating and/or cooling experience with a service company preferred.
  • Ability to take direction and engage in continuous learning.
  • Demonstrated excellent communication conflict resolution and interpersonal skills.
  • Demonstrated ability to work as an effective team member and pitch in as needed.
  • Computer skills and use of electronic devices for invoice creation and communication to staff required.

Education and Experience:

  • High School diploma or GED.
  • A minimum of one year field experience is preferred.
  • Physical ability to perform all requirements associated with this position.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required for this position.
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