1. Introduction; Agreement.

Thank you for visiting the web site of Boston Standard Plumbing, Inc. (“BSP,” “we,” “us” and similar shorthand expressions). Our site is available to you on the condition that you comply with the terms set out in these terms of use. Please read this document carefully before accessing the site, as these terms constitute a legal agreement between you and us. By accessing or using this site, other than to read this page and the linked privacy policy, you are agreeing to be bound by these terms of use. If you do not agree to them, you must not access the rest of the site.

2. Modification.

We may change these terms at any time, and any changes will become effective when they are posted here. You are responsible for reviewing these terms and you will be bound by them as modified, whenever you access the site after their modification.

3. Limitations on Use.

(a) BSP permits you to access the web site and any content in it only for your personal information and non-commercial use. Except as expressly authorized by these terms of use, or any special terms of use applicable to particular parts of the site that are posted or linked to those parts, you must not download, use, reproduce, publish, distribute, transmit, publicly display or perform, or create derivative works based on the contents of this site, without our express written permission.
(b) You may print or download portions of materials from various areas of this website solely for your own non-commercial use provided that you do not change or delete any copyright or proprietary notices from them.
(c) In order to access or use some (or potentially all) of the features of the site, we may require you to become a registered user. If you are under the age of thirteen (13), then you are not permitted to register as a user or otherwise submit personal information to us. For more information about children, see Section E of our Privacy Policy. If you become a registered user, you must provide true, accurate, current and complete registration information about you as may be prompted by any registration forms and, if such information changes, you must promptly update the relevant registration information. During registration, you may be required to create a username and password (a “Membership”), which permits you access to certain areas of the site not available to non-registered users. You are responsible for safeguarding and maintaining the confidentiality of your Membership and for restricting access to your computer so that others may not access any password protected portion of the site using your username. If you register with us, you accept sole responsibility for all activities that occur under your Membership, whether or not you have authorized the activity. You must not sell, transfer or assign your Membership or any Membership rights. You must notify us immediately at of any breach of security or unauthorized use of your Membership. We may terminate your account or otherwise deny you access to the site at any time without notice and without liability.
(d) Except as otherwise expressly permitted by these terms of use, you must not:
(i) remove, alter, cover, or distort any copyright, trademark, or other proprietary rights notices on the site or its content or on any copy you make of them;
(ii) circumvent, disable or otherwise interfere with security-related features of the site, including, without limitation, any features that prevent or restrict use or copying of any content or enforce limitations on the use of the site or its content;
(iii) without our express written permission, (A) use an automatic device (such as a robot or spider) or manual process to copy or “scrape” the site or its content for any purpose; (B) frame the sites or its content; or (C) use any of our trademarks as meta tags. Notwithstanding the foregoing, we hereby grant public search engine operators permission to use automatic devices (such as robots or spiders) to copy our content from the site for the sole purpose of creating (and only to the extent necessary to create) a searchable index of its content that is available to the public. We reserve the right to revoke this permission (generally or specifically) at any time;
(iv) collect or harvest any personally identifiable information from the site, including, without limitation, user names, passwords, e-mail addresses;
(v) solicit other users to join or become members of any commercial online service or other organization without our prior written approval;
(vi) interfere or attempt to interfere with the proper working of the site or impair, overburden, or disable it;
(vii) decompile, reverse engineer, disassemble, modify or attempt to discover any site source or object code or any software or other products, services or processes accessible through any portion of the site;
(viii) use network-monitoring software to determine architecture of or extract usage data from the site;
(ix) encourage conduct that violates any local, state or federal law, either civil or criminal, or impersonate another user, person, or entity (e.g., using another person’s Membership) without permission;
(x) use the site’s content in a manner that suggests an association with any of our products, services or brands;
(xi) engage in any conduct that restricts or inhibits any other user from using or enjoying the site or that violates these terms of use or other applicable terms.

4. Privacy.

Please review our
, whose terms also govern your visits to our site. We may modify the privacy policy at any time in the same manner, and with the same consequences, as modifications to these terms of use.

5. Copyrights and Other Intellectual Property.

You acknowledge that the contents of this site, including its text, graphics, layout, logos, icons, audio and video clips, images, compilations, the selection and arrangement or “look and feel” of features, trademarks, service marks, trade dress, trade names, and trade identities, and any downloadable software or documents, are all the property of BSP or its licensors, and are protected by copyright, trademark and, where applicable, moral rights. Subject to your compliance with these terms of use, we hereby grant you the revocable, nonexclusive license to use our intellectual property within the limits and solely for the purposes expressly set out in these terms of use; we reserve all other rights.

6. Our Liabilities.

(a) This site and its content are provided by us on an “as is” and “as available” basis. We make no express or implied warranties, representations or endorsements of any kind, as to the operation of this site or the information, content, materials, or products included on this site. You acknowledge that your use of this site is at your sole risk.
(b) To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that this site, its servers, or e-mail sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
(c) We use reasonable efforts to include accurate and up-to-date information on this website, but we assume no liability or responsibility for any typographical or other errors or omissions in its content. In the event that a product or service is listed at an incorrect price or with other incorrect information, we may refuse or cancel any orders placed for the product or service listed incorrectly. If a product we offer is not as described, your sole remedy is to return it to us for a refund. All postage required to return a product will be at the buyer’s expense. All services we perform at our customers’ locations are subject to our service terms and conditions and not to the terms of use for this site.
(d) This site may provide videos or textual information regarding how to conduct certain types of plumbing and related repairs. You acknowledge that these videos and information are illustrative only, and are no substitute for the professional services of trained plumbers, and are based on simplifying assumptions about the repair environment and conditions that may not apply to your individual situation. We will have no liability for any loss or damage you sustain as a result of performing repairs in reliance on any of the videos or other information on or linked to this site.
(d) Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

7. Your Content.

We may now or in the future permit users to post, upload, or otherwise make messages, text, illustrations, files, images, sounds, audio or video clips or other content available on the site or to us by means of the site (any of which, “User Content”). Your submissions of User Content constitutes your agreement to grant us a non-exclusive, royalty-free, worldwide, sub-licensable, perpetual license, to reproduce, distribute, transmit, modify, adapt, sub-license, and publicly display any of these submissions. You also grant us the right to utilize your name in connection with all advertising, marketing and promotional materials related thereto. In all other respects, we acknowledge that you retain all rights to your User Content. You acknowledge that you are solely responsible for your User Content, and you shall defend and indemnify us against all liabilities arising from our use of your User Content in accordance with the license you have granted, including for infringement of third parties’ intellectual property, privacy and publicity rights.

8. Electronic Communications.

When you visit our site or send e-mails to us, you are communicating with us electronically, and thereby you are consenting to receive communications from us electronically or by other means available. We may communicate with you electronically, by telephone or by facsimile if you have provided the corresponding information. You further acknowledge that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that that communication be in writing.

9. Linked Sites.

Third-party websites to which our site links are not under our control, and we are not responsible for the contents of any linked site or any link contained in a linked site. You acknowledge that we provide links to you only as a convenience, and that our inclusion of a link does not imply or constitute our endorsement of the third-party site or the third party.

10. Your indemnification.

You shall defend and indemnify us, our licensors, officers, directors, employees and agents, from any liabilities, losses and expenses arising from your violation of these terms of use.

11. International.

If you are located outside the United States, you must comply with all local laws and regulations, including those concerning the use of the Internet, privacy, intellectual property, data collection and transmission.

12. Governing Law; Disputes.

These terms of use, and any rights and obligations of the parties arising from them or from our provision and your use of our site, are governed by the domestic laws of the Commonwealth of Massachusetts. Any dispute arising from these terms of use or from your use of our site must be submitted for adjudication in the federal or state courts with jurisdiction in the Commonwealth of Massachusetts, to whose personal jurisdiction you and we irrevocably consent.
Notices. Notices from one party to the other must be given in writing, and shall be effective if sent by e-mail, in the case of BSP to [email protected], and in the case of you to the e-mail address you have furnished to us. In addition, a party may send notice to the other by postal mail with return receipt requested or by commercial courier service, effective on delivery as evidenced by the carrier’s standard receipt, in the case of BSP to the address set out below, and in your case to the postal address you have furnished on the site. Either party may change its address for notice by giving notice to the other as provided in this section.

Our postal address:
Boston Standard Plumbing, Inc.
PO Box 51434
Boston, MA 02205


These terms of use, the linked privacy policy, and any posted special terms applicable to particular portions of the site constitute the entire agreement between the parties with respect to their subject matter, and supersede all prior written or oral agreements between them regarding that subject matter. A party’s failure to insist upon or enforce strict performance of any provision of these terms of use will not be construed as a waiver of that or any other provision or right. Neither the course of conduct between the parties nor trade practice modifies any provision of these terms of use. We may assign our rights and duties under these terms of use to any person at any time without notice to you, but you may not assign any of your rights or delegate any of your obligations under them without our prior written consent. If one or more provisions of these terms of use are adjudicated invalid, void, or for any reason unenforceable, those provisions will be deemed severable and will not affect the validity or enforceability of any remaining provisions.