Absolutely unbelieve horrible service – had a service call to look at the system 2 weeks ago and had tech come out. He looked at system and said it a coolant leak and manufacturer would cover it. Waited two weeks for a return call – then was told $4,300 to just look at the system and that the warranty does not transfer. 2 weeks to get a call back to explain their mistake.
Great company if you have the $$$ to pay for it.
EDIT – 06/25 – I got a response from their customer service manager, essentially blaming the manufacturer for the two weeks delay in even follow-up with a call and waiting for me to call THEM to for a response. Boston Standard called me at 10AM to let me know that a 2PM appointment would cost $4,300. Make your own decision if you want to go with this company
Response:
“I understand that you were hoping to have a leak search done under warranty; something we discovered wasn’t possible after speaking with the manufacturer.
I completely understand your frustration, but do want to assure you that we took all necessary steps to try getting this covered for you.
I also understand it took a very long time for us to hear back from the manufacturer, and I apologize that you were on the receiving end of that wait time as well.”
