The contact with the office was easy. The rep showed up within the stated scheduled time. He was pleasant and professional. He did his inspection, took pictures of the area where the old burner and hot water tank placed. In addition, he counted the radiators inside the house and measured their distances. He did his calculations to get the price. I was very impressed by all these! Trying to justify the high cost, $27,000 plus after MassSave discounts, he included items that other companies have as a package deal. He mentioned replacing the the zone relay kit, obtaining permits for the job, cleaning up, etc. Also, he was inflexible on reducing the cost onsite until he went to his office. At the same time, he asked me to commit to the $25,000 while he tried to get permission from whomever. These brought some bad memories from past contracts.