Boston Standard was a delight to work with.
I called them on a Monday afternoon because my central air was leaking water into the basement and the furnace smelled like something was burning. I spoke to someone who immediately scheduled a tech to come out — in about fifteen minutes, since there happened to be someone nearby! Within two hours, they’d come out, replaced the filter (oops), unclogged the condensate drain, treated the evaporator coils and drain pan to prevent future buildup, checked the furnace to make sure the burning wasn’t anything bad (just crud that had overflowed the pan), given me some advice on DIY and professional ways to keep the drain unclogged, and left me a happy customer.
They also replaced a toilet wax ring just as professionally, and pointed out some future maintenance they could do now or later with no pressure to do it now. It wasn’t an urgent call and I’m not on their home protection plan, so I ended up scheduled a week and change out, which was a bit disappointing but understandable.
They are *not* the cheapest in the area for small jobs — if you calculate the hourly rate, it sounds absurd! But that “hourly rate” has to cover paying the plumbers (including while they’re driving!) and office staff, paying taxes and health insurance, keeping the truck fueled and maintained and stocked with parts, covering licensing and training and insurance, keeping the lights and phone and email and website on, and so much more. You may be able to get a job done cheaper elsewhere, but I’m happy paying extra to a company if it means I get better and smoother service.
