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I have had a service contract with Boston Standard for about 9 years that I have finally cancelled. They have worked on numerous plumbing and HVAC jobs for me at two different locations. My inexperience with different plumbers and plumbing matters in general kept me from realizing how poor their service was until recently. They usually have good response time but you pay for it, and there have been multiple occasions when the people answering the phone and scheduling the calls were rude to me or my partner. Another issue is their inconsistency on multiple fronts. About half the time my scheduled service time is changed at the last minute and multiple times on the same day as the service should have been completed, leaving me frustrated that I took time off work, had to reschedule my day, and wasted my time. The technicians are also inconsistent in their ability and experience and this is the biggest problem with this company. Some technicians are obviously experts at what they have been sent to do and we were lucky to have their help, but others have made mistakes that cost me money and time with no willingness to take responsibility for their mistakes. One technician even recommended I do something that was dangerous and against electrical code. I have had to ask for certain technicians to never be sent to my property again. Finally, they have inflated pricing and I feel they took advantage of my difficult situations (like no heat and hot water in the winter) and my lack of knowledge about the situation to charge me extremely high prices. For example, I recently received an estimate from Boston standard to repair a boiler for $10k. I subsequently received another estimate from a smaller, but well reviewed, HVAC company that is certified to work on the boiler in question and they estimated $2k AND we’re able to give me an itemized proposal to help me understand the pricing of parts and labor. Boston Standard would never give that much transparency or detail. I would never recommend using this company unless no other choice exists.

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