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I had an appointment scheduled for them to come out on a Sunday. My window was 4-6pm. They sent out an e-mail as week as a text reminder the day prior to which I confirmed, but on the day no one came. I was not sure if the technician was just running late, so I waited until a little after 6pm to call and see what was happening. They forgot to send a technician, they were apologetic, but it was an inconvenience to me and not professional at all. They wanted to reschedule for another 4-6pm, to which I responded I cannot guarantee I could be home before 4:45pm and that if they can accommodate this I was okay booking, they were not. They eventually scheduled me for the following Saturday. The two men that came were courteous and professional (they had their own shoe covers). They did not seem well versed in my inquiry and sought help from another co-worker via phone outside my unit for several minutes. They explained everything to me, which was helpful. However, the quote was obscene so, I chose not to go with this company. Thank you.

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