accounts/108421903622590264635/locations/8222628044307599708

Very smooth presentation. Always showed up precisely on time for my water heater maintenance. However they kept telling me different things and quoted me an insane amount of money to replace units that didn’t need to be replaced.
Another time, I had a bidet I wanted to install but I couldn’t reach the hose under the toilet. I sent them photos for scheduling and they said they could do it. The guy came and quoted me $1,600 to fully remove the toilet and install a new one because he said that was the only option. I ended up finding a $15 part on Amazon (took two minutes) and that worked perfectly. $1,600 vs $15!
During our last water heater maintenance, I saw that the technician spilled a giant puddle of water on the floor and was apparently going to leave it (soaking into the walls) until I asked him to clean it up. Also, he broke a seal and left a leak, which Boston Standard said they’d come back to fix but never did.