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I’ve been a customer with Boston Standard for the past three years but cancelled my membership today. Over the past two weeks I’ve experienced very poor service including inexperienced plumbers and bad workmanship. The company did send a more experienced plumber to fix the issue but only after I complained. Additionally, the price gouging is completely out of control. I needed a new hot water heater and received a quote for over $9k (including shutoff system). A different plumber is at my house doing the same work today for $2500. If you hire Boston Standard to do work, be prepared to be taken advantage of. I will not be back.

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