accounts/108421903622590264635/locations/8222628044307599708

We recently purchased an apartment where the boiler was installed by Boston Standard in 2018. On the Boiler it showed installation in November, 2018 with a 6-year warranty (in effect till 2024). The hot water temperature was not high enough. So we called Boston Standard for Service assuming the warranty was in effect. The service provided by the plumber, Bill Harrigan, was excellent. He arrived on time and quickly diagnosed that the problem was related to the mixing valve. He ran to the local supplier to get a new valve, replaced the old one, installed the replacement, and adjusted the temperature. The job was done timely and clean. He also answered my questions about the heating system and gave good advice on how to maintain and extend the life of the boiler. I would give 5 stars for the service being provided and highly recommend Bill Harrigan for plumbing related work. The reason for the four star is because of the vague terms of the warranty. After the service was performed, I was told that (1) Boston Standard’s warranty is not transferrable to new owners; (2) Their standard warranty of workmanship is only for three years; the warranty written on the boiler (6 years from the date of installation) is from the manufacturer and covers parts only. So be mindful of the caveats of their warranty when you contact Boston Standard for service.