I would strongly recommend against using Boston Standard for any service. I subscribed to their protection service for three years after having a new HVAC system installed. I paid monthly and they came twice a year to inspect the system. However, after three years my system died and it was discovered that the pipes had been visibly corroding and developing leaks. Boston Standard had clearly never done even a cursory inspection of the system. They took my money and did nothing for me. In addition, since I thought I was using a service that would help protect my system, I had a false sense of security about the shape my system was in. When I complained about this, they said they would look into refunding my subscription payments, but then never reached out to follow up. When I reached out to them again, they never responded.
I would strongly advise anyone considering using Boston Standard to reconsider. They are a dishonest company that will take your money and provide you with no service in return.
Here are some specific examples of the problems I had with Boston Standard:
When I first signed up for the protection service, I was told that it would include regular inspections of my HVAC system. However, despite several ‘inspections’ they never saw damage that I could see with my own eyes once another contractor pointed it out to me.
When my system finally died, I called Boston Standard and they sent a technician out to take a look. The technician said they did a ‘thorough leak check’ and found no leaks and advised the installer must have under charged the system. When I had the installer come and do a leak check, they at first found out some valve was broken and they couldn’t even do a leak check – which meant that Boston Standard also could not have performed any leak check. Once they fixed that they found the leaks were quite obvious and pervasive and pointed them out to me visually. Boston Standard did eventually refund the cost of the ‘leak check’ they lied about.
I complained to Boston Standard about the fact that they had never inspected my system properly and that their lack of action had resulted in the failure of my system and probably mounting heating costs as the system began to fail. They told me that they would look into refunding my subscription payments, but then never followed up with me. When I contacted them again to ask about it, they never responded.
I am very disappointed with Boston Standard and would not recommend them to anyone. They are a dishonest company that will take your money and provide you with no service in return.
