Josh Pavao arrived on time to do pre-installation estimate for 2 heat pumps. He spent quite bit of time checking and taking photos of the old A/C system . He then proceeded to do elaborate analysis to replace that system with newer heat pump system. He then came up with the costing for the proposed system which had 3 options. He explained the complexity of the work involved , pros and cons of the proposed systems. He answered all my concerns and questions. I am highly pleased with his professionalism.