On April 19 the air conditioning units on all 3 floors of our house were inspected/maintained as per our contract. At the time the tech suggested replacing the starter capacitor on the 3rd floor unit. He gave us a proposal and price ($621.90) for the service. We did not question the price at the time. On May 12 we had the starter capacitor replaced, a process that took about 20 minutes. We were charged $621.90. Given the replacement part and the time to replace it, the price seemed excessive so we did some some research. What we found was that the part would cost well under $100 and the labor would not exceed a couple of hundred dollars in Boston. The maximum charge for services elsewhere never exceeded $400.
We understand that Boston Standard up charges both parts and labor and we fully accept that; however, $621.90 is outrageous for a job in Boston that, on the highest end, does not exceed $400.
We called Boston Standard on May 12 and explained our concern. We were told that someone would get back to us. No one did. After waiting a week and receiving two requests for an online (good) review – it was suggested that we call the company directly if we were not pleased – we sent an email explaining our experience and again stating that no one contacted us. We also said that we would be posting a not-so-pleased review if we didn’t hear from them. Again, no response.
It is with much difficulty that we are submitting this review. It is not our intention to ever call out a company without allowing them to respond. In this case we feel we have no choice.
We have no issue with the workmanship or the tech who was thorough, professional and responsive to our needs and questions. Although we have no issue with Boston Standard’s up charging, $621.90 is excessive even by Boston’s highest charges.
