I had a great salesman, project manager, and professional technicians who gave me an above excellent HVAC steam boiler system and installation. In fact, I have to thank them for fitting us in a bind as we were without heat and with a newborn. However, the office cancelled our first appointment without communication, lost our payment check, and promised for a quote several times without follow up. If it wasn’t for these, i would be giving 5 stars if not 10 stars. They may be on the pricier side, but they do the job right and to code with professionals. Lastly, i give total props to the salesman. We were dead set on not picking Boston standard because the office cancelled our first appointment without notifying. However, the salesman impressed us, changed our minds on Boston standards hvac professionalism, and up-sale us by pointing out that our water heater was going out. I would like to thank him because he saved us from another headache and we really love the new equipment. Thank you Boston standard.