Heat Pump Repair & Maintenance Service in Boston, MA

Heat pumps are great for both heating AND cooling, which makes it a popular choice for many Boston homeowners. But when it’s the dead of winter, you don’t want cool air blowing the way you would in summer. If this, or other issues, are happening, you may need heat pump repair.

We recommend regular maintenance on your heat pump twice a year—before the cold season and before the hot season—to catch any possible issues before they cause discomfort.

If your heat pump is making any strange sounds, turning off and on frequently, not turning on, not heating, or running constantly, call us to diagnose and fix the problem.

Boston Standard Company provides superior customer service and essential heat pump maintenance any time of the year. We’re The Company You Count On!

heat pump repair

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Heat Pump Repair & Maintenance Services

Common Signs Your Heat Pump Needs Repair

  • Not heating
  • Not cooling
  • Turning on and off
  • Not turning on
  • Running constantly
  • Rattling noises
  • Metal noises
  • Pinging sound
  • Frozen heat pump

Common Heat Pump Repair Issues

  • Buildup of ice
  • Faulty relays, controls or sensors
  • Reverse valve malfunctioning
  • Outdoor fan problem
  • Low refrigerant
  • Leaking water on outdoor unit
  • Loose parts
  • Clogged filter or blower
  • Heat anticipator issues
  • Tripped circuit breaker
  • Electrical problems

Heat Pump Maintenance Service

  • Check all units for obstructions
  • Check duct leakage
  • Check airflow
  • Refill refrigerant
  • Inspect electrical terminals
  • Lubricate motors and belts
  • Remove debris
  • Test thermostat sensors
  • Clean or change filters
  • Flush and clean drain line
  • Clean indoor coils
  • Learn more about our heating tune-up service

Heat Pumps Need Regular Preventative Maintenance

Stay Consistent With Our Peace of Mind Service Plan

Boston Standard Company Home Service Plan Protection

Our Heating and Cooling Home Service Plans are designed to offer peace of mind. With a monthly plan, you can rest easy that your heat pump repair and maintenance needs will be taken care of promptly and professionally. As a priority customer, your calls will automatically move to the top of our service list—so you can get back to comfort as quickly as possible. Starting at just $20.75/month, a Peace of Mind Service Plan also includes discounts on repairs, precision maintenance, reduced service charges, and credits toward replacements (if or when you need it). Call Boston Standard today to get started with Peace of Mind.

Choose a Trane Comfort Specialist™ for Your Heat Pump Repairs

trane comfort specialist in boston ma

Boston Standard is a Trane Comfort Specialist™. This means we must meet rigorous high-quality standards for professionalism and technical expertise, including installation, service, employee training and customer relationships—every year. Trane is rated #1 in customer satisfaction for residential heating and cooling systems, and as a Trane Comfort Specialist™ we are proud to offer the highest quality heat pump service to our Massachusetts neighbors.

What Kind of Maintenance Do Heat Pumps Need?

Heat pumps work by cycling cold air out during the winter, and cycling warm air out in the summer, making them a 2-in-1 heating and cooling system. Because they don’t burn fuel, they usually have very high efficiency ratings.

So what kind of preventative maintenance is needed for heat pumps? Like other heating and cooling systems, heat pumps have many mechanical and electrical parts that can become blocked, clogged, dirty, or otherwise damaged or compromised. A heat pump tune-up twice a year, once in spring and once in fall, is recommended to keep your system operating at optimal levels.

Signs your heat pump may need repair or maintenance:

outdoor heat pump

If your heat pump simply isn’t running, first check the thermostat and breakers, and if it still won’t turn on, it could be an electrical shortage.

If your heat pump is cycling on and off too frequently, you may have a clogged or malfunctioning filter or blower.

heat pump blowing cold air

If your heat pump is blowing cold air in heat mode, you could have an icy outdoor unit, a valve problem, a refrigerant charge issue, or a problem with the compressor.

Call now to schedule your heat pump maintenance!


Customers Agree: You Can Count on Boston Standard Company to Keep the Heat On
See What They’re Saying about Us.

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5 Stars

Everything was top notch —- Ceasar called about an hour ahead of arrival time to let me know when he should be expected. He arrived on time and was professional, courteous and took the time to explain things to me in regards to my situation. As a real estate agent, I would highly recommend them to my clients for servicing and repairs. They were A+ and I would gladly refer them.

Nicole Blanchard


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5 Stars

Boston Standard has been able and equipped to evaluate and diagnose issues with a complicated heating/cooling system in an old Boston home. Installation specialist, Kyle, was always punctual and took ownership of his high-quality work during both diagnosis and repair. I look forward to working with Boston Standard in the future.

James Rice


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5 Stars

Their service is always professional, reliable, courteous, and friendly; the team does a great job talking through what they’ve seen and what needs repair, and they make it easy to move forward with next steps on what initially feels complicated.

Heather Mumford



Boston Standard Company Plumbing Service Area

Boston Standard Company serves the families and business owners of the Eastern Massachusetts Area. As a local, family owned and operated plumbing and HVAC company, we take keeping you and your family warm and safe during Boston’s harsh winters seriously. That’s why we’ve gone above and beyond the industry standard for skill, safety, and reliability.

Call Boston Standard Company for your central heat pump and ductless heat pump repairs, boiler repair or furnace repair. For your oil-to-gas conversions. For your high efficiency boiler replacement, ductless and central heat pump installations, or furnace installation. You can count on us when the heat goes out.

See Our Service Area City List +-

Boston Area

  • Allston
  • Boston
  • Brighton
  • Charlestown
  • Dorchester
  • Downtown Boston
  • East Boston
  • Jamaica Plain
  • Mattapan
  • North End
  • Roslindale
  • Roxbury
  • South Boston
  • South End
  • West Roxbury

Outside Boston

  • Arlington
  • Braintree
  • Brookline
  • Cambridge
  • Canton
  • Chelsea
  • Malden
  • Medford
  • Milton
  • Newton/Chestnut Hill
  • Quincy
  • Somerville
  • Watertown
  • Weymouth

Answers to Common Heat Pump Repair & Maintenance Questions

Q: Why would a heat pump stop working?

If your heat pump doesn’t turn on at all, it might be a problem with the thermostat or the unit receiving power, such as a tripped circuit breaker or blown fuse. Resetting the breaker should resolve the problem, but if it doesn’t, or if this problem occurs often, it may be an electrical issue.

Q: Why is my heat pump blowing out cold air?

Because a heat pump operates a little differently than a furnace, and does not burn fuel, it may not get as warm as a typical furnace, so the air that’s blowing may not actually be cold but just colder than your body temperature. Or, if the outdoor unit has been iced over, the heat pump may have gone into “defrost mode,” which means it has temporarily switched over to cooling mode for a few minutes to defrost the outdoor ice. Otherwise, there may be an internal issue, like a refrigerant leak or valve issue, that would need professional assistance to address.

Q: How long do heat pumps last?

About 15 years. Like most heating and cooling systems, heat pumps generally last longer when they are well-maintained.

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