Changing your habits can save money on energy bills*

*Your mileage may vary.

A recent study by researchers at the Australian National University showed that behavior has the potential to save 10%-25% on residential energy costs. Saving 10%-25% on energy costs sounds good, especially since the average Massachusetts household spends more than $2,500 on energy costs each year. That means optimizing your energy consumption could reduce your energy bills by $250-$625 per year.

Now, for the bad news. Another equally relevant Israeli study showed that providing people with a lot of personalized energy consumption data had no positive effect on their behavior.

At all.

In fact, study participants who had been given very detailed information about their energy consumption actually used more energy than those who just received general tips on how to reduce their utility bills. Those with the most information about their specific energy habits could have easily spotted costly consumption behaviors. Yet, the exact opposite outcome occurred, even after adjusting for external factors like weather changes and weather extremes.

It’s easy to focus on the “save money on energy bills” part of the headline here (especially when $625 is at stake), but it is harder to succeed at the “changing your habits” stuff. So, if knowledge can’t help you when it comes to changing your energy consumption patterns, is there a strategy that can work?

How to lower your energy bills

“Automating” energy-saving habits is one way to change your actual energy consumption. That would include using a programmable thermostat- which won’t forget to turn the heat or A/C down. Motion-sensing light switches and timers also ensure that the lights get turned off when they’re not in use. Today, lighting won’t account for much of your home’s electric bill, as long as you have switched to LED bulbs. (If you haven’t, switch!)

Another major behavior change involves your buying habits. When you have to replace an appliance, look for EnergyStar-compliant models. Likewise, using WaterSense-compliant faucets, showerheads and appliances can reduce your water consumption significantly. These appliances and fixtures will cost more up-front, but they will quickly repay you in the form of lowered operating costs. You may also need to reconsider replacing appliances that still work well, but consume a lot of energy. This situation can happen easily with freezers and refrigerators. By replacing energy-hogging major appliances even though they may still work, you can reduce your utility bill significantly.

Take the time to seal the drafts and gaps in your home’s “thermal envelope.” Improperly insulated and sealed gaps can leak a lot of air into (and out of) your home. Closing these gaps will reduce your winter heating bill and your summer cooling bill.

Consider using fans to cool your home at night. Typically, the temperature drops after the sun sets. Bringing naturally cooled air into your home with fans can reduce the temperature and save money. But there’s a big caveat here. The humidity is a major factor. If the humidity is high, you’re better off leaving cool-but-wet air outside. You’ll ultimately spend less to cool the drier air that’s already in your home.

Your heating and cooling equipment consume most of your energy

Finally, take the time to understand how much your heating and cooling systems actually cost to operate. It’s very tempting to let an older, less efficient system run. A new, high efficiency replacement could pay for itself in just a few years through sharply reduced operating costs. A newer, high-efficiency system can help you lock in savings, while your older less efficient model locks in your expenses.

If you’d like more information about reducing your heating and cooling costs, give us a call at Boston Standard Company at (617) 288-2911. We’ll be happy to show you how you can take advantage of rebates and tax incentives to lower your energy consumption affordably.

Photo Credit: Nan Palmero, via Flickr

MassSave Heating and Cooling Rebates Available for 2019

MassSave is offering new rebates and incentives on residential heating and cooling products and installation. Now is a good time to consider upgrading, replacing or converting your heating and cooling equipment.

New heat pumps, furnaces or boilers can save money on your heating and cooling bills year-round. If your home heating and cooling equipment was installed before 1992, your savings could be even larger. The new rebate programs also allow you to save on conversions from one fuel type to another.

Just a note about the acronyms and abbreviations you’ll find below:
AFUE: Annual Fuel Utilization Efficiency
EER: Energy Efficiency Ratio
HSPF: Heating Season Performance Factor
SEER: Seasonal Energy Efficiency Ratio

Here is a look at some of the new rebate programs.

Air conditioning

The available air conditioning rebates are based on the size and the efficiency of the air conditioner. If you have an old ducted air conditioning system or you want to install a new one, you can claim a rebate of $50 per ton rebate. This assumes that your new air conditioning system has a SEER ≥ 16 and an EER ≥ 13.

Air Source Heat Pump Rebates

You can claim a rebate of $350 per ton on air source heat pumps that have a SEER ≥ 15 and a HSPF ≥ 9.

If you would like to use an oil or propane system in combination with an air source heat pump, you can also claim a rebate of $1,000 per ton on an air source heat pump with a SEER ≥ 15 and an HSPF ≥ 9 if the replacement system also features integrated controls. Integrated controls manage the selection of either the oil/propane system or the air source heat pump, depending on the outside temperature. You could instead claim a rebate of $1,600 per ton if the selected air source heat pump meets the Cold-Climate Air-Source Heat Pump Specification V3.0 and features integrated controls.

You can claim a credit of $150/ton on a ductless air source heat pump, provided the selected system meets the Cold-Climate Air-Source Heat Pump Specification V3.0.

If you already use an air source heat pump and an oil/propane system in combination, you can claim a rebate of between $500-$1,500 if you add qualified integrated controls to your system. You can claim one $500 rebate for each zone, up to a maximum of $1,500.

Natural Gas Furnace and Boiler Rebates

If you want to install or replace a warm-air furnace, you can claim a rebate of between $950 and $1,250, depending upon the efficiency of the new system. To qualify for this rebate, the replacement furnace must be at least 95% efficient and must be equipped with an Electronic Commutated Motor (ECM) or an advanced furnace fan system.

If you want to replace a forced hot water boiler, you can claim a rebate of $2,000 on boilers with an AFUE ≥90% and outdoor reset controls. On new boilers with a AFUE ≥95%, the rebate climbs to $2,750, provided the new unit also has an outdoor reset control.

On combination condensing boilers/on-demand water heaters, you can claim a rebate of $2,400, provided that the new boiler has an AFUE ≥ 95% and is a single-unit device.

If you do not want to replace your boiler, but you’d like to make it more efficient, consider adding an outdoor reset control. An ORC can be added to an existing unit to help make your home more comfortable on milder winter days that don’t require maximum output from your boiler. Outdoor reset controls can lower your heating costs between 5% and 30%, depending upon the boiler and temperature conditions. If you have an oil or propane boiler, you can claim a $100 rebate on an after-market ORC. If you have a natural gas boiler, you can claim a rebate of $225.

If you’d like more information about these rebate programs, or would like to know how you can take advantage of them, please contact us at Boston Standard Company at (617) 288-2911. We’ll be happy to explain your options, make recommendations and start the installation and rebate processes.

Photo Credit: Tekmar

Your home’s energy efficiency can affect your health

A new Colorado School of Public Health study says that people living in drafty homes have increased rates of respiratory illness. The study looked at the impact of high air exchange rates on respiratory health among low-income residents. “Air exchange” refers to leaks that allow indoor air to escape and outdoor air to enter a home. Researchers found that drafty homes promoted a higher incidence of chronic coughs, asthma and asthma-like illnesses.

The researchers also found that the rate of air exchange directly correlated to the incidence of respiratory illness. The draftier the home, the more likely its inhabitants were to develop chronic breathing problems. One possible explanation for the results is that poor weatherization in older homes could trap industrial pollutants indoors.

The researchers suggest that weatherization efforts directed toward lower-income homes could produce a double benefit. In addition to lowering heating and cooling costs, air sealing older homes could also reduce healthcare costs in urban areas. Researchers also said that improving energy efficiency in homes near major roads could yield similar results. Improving indoor air quality is important, since Americans spend approximately 21.5 hours per day indoors.

Improving your home’s energy efficiency

One obvious benefit of improving your home’s energy efficiency is lowered heating and cooling costs. By sealing leaks around foundations, windows and doors, you can minimize the exchange of indoor and outdoor air. By keeping your heated or cooled air in place, you can reduce the amount of energy needed to make your home comfortable. You can also help control the moisture content of your home’s air.

Your home does require some ventilation! Without proper ventilation, moisture and “indoor pollutants” like smoke particles can hang around your home. Over time, this can lead to poor air quality, and can promote mold and mildew growth. If you’re serious about sealing your home, it’s best to work with an efficiency professional. One standard test is called a blower-door test. This measures the amount of air your home exchanges with the outside. If your home exchanges too much air, you’re wasting energy on heating and cooling. If your home exchanges too little air, you could experience problems like mold and mildew.

One option to reduce air exchange is to heat and cool with a ductless air-source heat pump. Because these devices don’t rely on a blower motor, they don’t affect the air exchange rate like a furnace can. More heated (or cooled) air stays in your home, making your home more efficient.

If you’d like more information about ductless heating and cooling options, please contact us at Boston Standard Plumbing and Heating at (617) 288-2911. We’ll be happy to discuss energy efficient options for your home.

Photo Credit: Clean Energy Economy For The Region, via Flickr

How China’s air conditioning use might affect you

You’ve probably never devoted a lot of thought to how your air conditioning use affects the rest of the world. So why should China’s newfound love of air conditioning bother you? The rapid adoption of climate control technologies in China and elsewhere may have a major impact on the world in the coming decades.

Air conditioning in the United States consumes more electricity than anywhere else – 616 TWh annually to be exact. In terms of the number of installed units, however, China far exceeds the US. As of 2016, China had 569 million installed AC units, compared to 374 million units in the US. Unlike the US market for AC (which is stable), the Chinese market for climate control is hot, hot, hot! As consumers in the country install more units, the demand for electricity will rise significantly. China will soon overtake the US in terms of its AC energy demands.

Globally, air conditioning consumes about 10% of all electricity produced today. Global electricity production will have to increase to meet the demand for air conditioning in emerging markets.

How you can help reduce electricity demand for air conditioning

So what does this all mean for us? In short, current methods of electricity production tend to increase atmospheric CO2 levels. To offset the growing demand for electricity, both power production and power consumption must become much more efficient.

One recommendation by the International Energy Agency is to encourage the installation of more energy-efficient air conditioning units. One reason the US currently consumes more energy on air conditioning is the large number of inefficient units still in service. Reducing the number of low-efficiency units in operation will reduce energy consumption, along with the need to produce more electricity.

Today’s high-efficiency air conditioning units offer a lot of environmental benefits. New AC units use more environmentally friendly refrigerants, take up less space, use less electricity and operate more quietly. Lower electricity usage means lower operating costs without sacrificing comfort.

Currently MassSave is offering a rebate of between $250-$500 on new central air conditioning and heat pump installations. The amount of the rebate depends upon the efficiency of the new equipment. You can qualify for a rebate of up to a $1,000 if you retire a working unit manufactured before 2007.

It’s not too late to take advantage of these exceptional incentives to install or replace your AC unit. Contact us at Boston Standard Company at (617) 288-2911 for more information on these great rebate options.

Photo Credit: Darren Poon, via Flickr

A Dandelion in your lawn might not be a bad thing…

No homeowner welcomes the sight of a dandelion in the lawn. Google spin-off, Dandelion, aims to change the way you think about having a dandelion – or more precisely – a Dandelion buried underneath your lawn. And the company is hoping that their Dandelion geothermal heat pump spreads like dandelions, especially in states like Massachusetts.

Dandelion announced earlier this year that it was bringing an affordable geothermal heating and cooling system to market. The systems aren’t available yet in the Boston area, but the company says it will offer a $20,000 heating and cooling unit soon.

If $20,000 sounds like a lot of money, it is. But consider that a geothermal heat pump could set you back a cool $100,000 less than a decade ago. The significant price drop can put geothermal heating into the reach of many homeowners, especially with rebates and incentives.

The company hopes to replace a lot of Massachusetts’ 800,000 residential heating oil and propane heat systems. Geothermal systems are 3 to 5 times more efficient than oil heat in terms of operating costs. In addition to reducing costs, the systems are more environmentally friendly.

How do geothermal and ductless heating and cooling differ?

Like an air source heat pump, geothermal systems provide both heating and cooling. Geothermal systems require ductwork, however. If your home doesn’t have ductwork (or can’t accommodate ducts), a ductless heating and cooling system may be the better option. Ductless heating and cooling systems offer the same heating and cooling benefits, along with high-efficiency operation.

A geothermal system uses a heat pump and buried pipes to move heat to or from your home. The pipes form a closed loop, and are filled with an antifreeze solution. Ground temperatures below the frost line remain in a relatively stable range between 50°F and 60°F year-round. In the summer, the heat pump transfers heat from the air in your home to the antifreeze solution. It then pumps the heated solution into the closed loop, where the heat dissipates into the earth. In the winter, the system takes the relatively warm solution and combines it with ambient heat to heat your home. Like ductless heating and cooling systems, a geothermal system can operate as a home’s primary or supplemental heat source.

Geothermal and ductless heating and cooling systems offer an economical alternative to more expensive heating methods. Ductless heating and cooling systems are less expensive to install and provide year-round comfort, even in below-zero temperatures.

If you’d like more information about ductless heating and cooling options, or you’d like to consider an oil-to-gas conversion, we’re here to help! Call us at Boston Standard Company at (617) 288-2911. We’ll be happy to discuss heating and cooling options that can save money on your utility bills all year!

Photo Credit: Sharon, via Flickr

Dehumidifying your whole house

Humidity plays a major role in the comfort of your space. Not enough humidity can lead to dry skin, irritated sinuses and a constant “cold” feeling. Too much humidity can lead to air quality problems, promote mold growth and leave you feeling sticky.

The ideal humidity for indoor air is 50%. At 50% humidity, the air can still absorb moisture and heat, but it doesn’t leave you feeling cold and clammy, or hot and sticky. Most homeowners don’t attempt to control the humidity in their homes. Unfortunately, that can end up costing you more money, both in the summer and winter, in heating and cooling costs.

You’re much more likely to encounter high humidity in the warmer months. Unfortunately for Boston, the average daily relative humidity hovers between 62% and 72% year-round. That means the relative humidity, left to itself, never quite gets to the ideal 50% mark. Elevated humidity makes it harder to cool down. Even conditioned air can feel “clammy” or moist.

A whole house dehumidifier can reduce your energy costs

A whole house dehumidifier can help reduce the humidity levels in your home. By drying out the air, you can control mold and mildew growth, and spend less on heating and cooling costs. You’ll feel comfortable, even at higher temperatures in the summer, and lower temperatures in the winter.

It’s easy to notice the humidity in a basement, where the temperatures may be cooler. You may not realize, however, that high humidity affects the above-grade levels of your home, too. Your furniture, carpets, bedding – even the walls! – absorb moisture from the air. They’ll discharge the moisture when the humidity level drops, but this cycle can take its toll on your home. Constantly changing humidity levels can damage the paint on your walls, and promote deterioration.

A whole-house dehumidifier can be integrated into your central air conditioning system. By working with your AC unit, the dehumidifier can actually reduce your air conditioning costs and make your home feel more comfortable. A dehumidifier can also work independently if your home does not have a ducted AC system. Centralized dehumidifiers can remove as much as 16-25 gallons of moisture from your home each day. They’re ideal for homes that have a consistent problem with moisture.

One key to reducing the humidity in your home is to reduce the amount of outside air that enters it. Sealing windows, doors and other places where air enters can improve the comfort of your home. It will also lower your heating and cooling costs year-round. Insulating your home can also help prevent outside air from entering your home.

If you’d like more information about a whole house dehumidifier, give us a call at Boston Standard Company at (617) 288-2911. We’ll be happy to explain your options for controlling the humidity in your home.

Photo Credit: Brian Snelson, via Flickr

Yes, you can lower your cooling costs!

Budgeting for electricity can be difficult. Statistically speaking, the lower your household income is, the more you’ll spend on electricity and other utility costs. If that sounds counter-intuitive, it’s not. People with lower household incomes are more likely to hang onto older, less efficient appliances. They’re also more likely to purchase less efficient new appliances. While this strategy lowers your one-time costs, it commits you to spending more on operating costs over the life of the appliance.

Heating, cooling and refrigeration are the three biggest utility consumers in your home. Window air conditioners are among the worst offenders. In a hot month, a window air conditioner can increase your cooling costs by 30%-40%. Two window air conditioners can nearly double your electric bill!

Cooling costs don’t have to break the budget

How can you lower your cooling costs without breaking the bank? Here are a few tips:

Use your window air conditioner wisely. Set limits for using your window air conditioner. Wait until later in the evening to turn on an air conditioner in your bedroom, and turn it off during the day. Use air conditioning overnight only when the low temperature doesn’t drop below 70°F or when the relative humidity is very high.

Use a fan! Residential air conditioners can consume 3.5KW per hour, and a window air conditioner can consume 500-1,500 W per hour. A ceiling fan or a window fan, on the other hand, consume less than 100 W. Some fans may use as little as 15 W. Economically, it makes more sense to use fans under certain conditions. If the nighttime temperatures drop into the 60’s and the humidity is not high, using a fan to draw in cool nighttime air can reduce your cooling costs noticeably. There are a few caveats, however.
If the humidity is high, a fan isn’t going to help much. Wet air isn’t as good at taking heat away from your skin. Worse, your carpets, flooring, walls and furniture will absorb water from the air. This could exacerbate mold and mildew problems, and it won’t feel very good. In soggy conditions, use your cooling system!
Turn the fan off when you’re not around. If you’re not home, leaving a fan on is pointless, unless you’re trying to air something out. Moving air feels good on your skin, but if you’re not at home, the fan is just moving warm air! Turn the fan off when you leave to reduce your cooling costs.

Manage humidity for cool comfort

Use a dehumidifier. Dry air absorbs water. As the humidity rises, the air becomes harder to move, and is less able to cool you down. Showering and cooking can add 3 gallons or more of water to the air in your home daily. Drying out the air again will make you feel cooler. In part, this is what air conditioning does. You can get a similar (but not the same) result by using a dehumidifier. A whole-house dehumidifier will help keep the humidity levels in your home in the comfort zone. You’ll feel better, and your air conditioning will work more efficiently, reducing your cooling costs.

Opt for more efficient appliances. If you must replace your heating and cooling system, choose the most efficient system you can afford. The more efficient your system is, the more money it will save in operating costs over its lifetime. If you buy a lower-cost, low-efficiency system, you’ve committed yourself to higher cooling costs over the long haul.

Consider a high-efficiency, ductless heating and cooling system. A ductless heating and cooling system can operate at a much higher efficiency than conventional air conditioners do. As an added bonus, you can use the system to heat your home, or supplement your heat during the winter. By reducing the use of more expensive heating systems, you can stay comfortable and save money year-round.

If you’d like more information about lowering your cooling costs, contact us at Boston Standard Company at (617) 288-2911. We can offer a range of options that will fit your budget and reduce your cooling costs!

Photo Credit: Victor, via Flickr

Why it’s not too late for cooling system maintenance

Summer is already more than one-third over, but it’s not too late to perform cooling system maintenance. Ideally, you perform maintenance before the summer season begins, so you can maximize the efficiency of your cooling unit. If summer’s gotten ahead of you, it doesn’t mean that you have to sit this season out.

Cooling units can lose efficiency quickly when they become dirty. They can also lose efficiency when their moving parts become worn. Keeping the air filter in your unit clean is one easy way to help your cooling unit work more efficiently. Having a trained technician inspect, clean and rehab your cooling system is another way to maximize your savings.

Cooling system maintenance special offer

Boston Standard Company is offering a $159 precision AC tune-up until August 15, 2018. This is a great opportunity to catch up on cooling system maintenance issues that may prevent your unit from performing at its peak.

Our tune-up special includes a complete system cleaning. This helps ensure that your cooling unit provides superior cooling at the lowest possible cost. We’ll also evaluate the coolant in the system. That means checking for leaks and making sure that your coolant still delivers high-quality cooling as it ages.

Our tune up also includes a complete inspection of your unit’s electrical system. This helps to avoid any nasty surprises that could arise following a Boston winter. We’ll also evaluate the blower motor and belt to ensure trouble-free use during the season.

It’s never too late to start saving money. Even if you didn’t get a pre-season maintenance check done before the warm weather arrived, we can still help! The sooner you commit to a cooling system maintenance plan, the sooner you can start saving.

A high efficiency cooling system will do more for you than keep your home comfortable. Cooling systems will also keep your home drier. That will be a plus this summer; forecasters are predicting a wet second half of the summer for Boston. Keeping your home drier will help avoid conditions that support mold and mildew growth.

A professional AC tune up will help save money, no matter when you choose to have it done. If you would like to take advantage of our $159 AC Tune-Up special, call us at (617) 288-2911 to schedule a visit. Mention HEAT2018 to claim this special price.

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Heating, Cooling and Plumbing Product Recalls You Should Know About

Product recalls are a fact of life. There are a few residential heating, cooling and plumbing products that currently make the list. Product recalls can be voluntary on the part of the manufacturer. Additionally, the Consumer Product Safety Commission has the power to issue mandatory recalls. Typically, products make this list because they’re defective, mislabeled, or prone to dangerous misbehavior. If you have one of these products in your home, stop using them immediately!

Heating and Cooling recalls

Goodman Packaged Terminal Air Conditioners and Heat Pumps. Goodman Packaged Terminal Air Conditioners (PTAC) are marketed under the Amana brand name. The company recalled these air conditioning and heat pump units due to a fire hazard. The outdoor fan unit can overheat, leading to a fire.

According to the recall notice, affected models include those beginning with EKTC15, EKTH15, PMC15, PMH12, PMH15, PTC15, PTH12, PTH15, UCYB15, and UCYH15. The recall affects only units with the first four digits of the serial numbers in the range between 1001 and 1709.You can find the model number and serial number on a label behind the front cover of the unit. The company reports that there have been nine fires in affected units to date, and one case of smoke inhalation. The company sold the affected units between January 2010 and January 2018.

3.5KW and 5.0KW models of the same product were also recalled in 2013 for defective power cords.

General Electric PTAC and dehumidifier units. General Electric has issued recall notices for several PTAC and dehumidifier units. The recall notices date back to 2011-2016 and affect several products. The recall notices provide specific information for identifying affected products.

E-Heat Envi Wall Heaters. E-Heat issued a product recall for a small number of wall mounted heating units in March 2018. The company sold the affected units between July 2015 and August 2016. The affected units may have defective wiring that can cause the unit to overheat, smoke or melt. If you have an affected unit, the company advises you to stop using it immediately and contact them for repair or replacement instructions.

Water Heater and Boiler Recalls

American Standard Water Heaters. A small number of American Standard GSN and GN model water heaters may have a manufacturing defect that improperly seals the flange between the combustion chamber and the burner. The defect could allow outside air into the combustion chamber and poses a fire hazard. Affected GN model units have serial numbers beginning with: F15 / G15 / H15 / J15 / K15 / L15 / M15 / A16 / B16. Affected GSN model numbers have serial numbers beginning with: E15 / F15 / G15 / H15 / J15 / K15 / L15 / M15 / A16 / B16 .

If you have an affected product, please stop using the water heater immediately. Move all flammable materials away from the water heater and call the company at (888) 883-0788 for further instructions.

US Boiler residential boilers. US Boiler issued a product recall for three specific residential boiler models in 2014. The affected boilers could produce excessive carbon monoxide emissions under certain conditions. No injuries have been reported to date. The affected boiler models begin with ESC, SCG or PVG. If you believe you have an affected boiler, please contact the company for further instructions. The company also advises that you install a working carbon monoxide detector near all sleeping areas in your home.

Thermostat recall

White-Rodgers Thermostats. White-Rodgers recalled about 750,000 thermostats manufactured between 2006 and 2013 under a variety of brand names, including: COMFORTSENTRY, DICO, Emerson, Frigidaire, GemStat, Geocomfort, Hydron, Maytag, Module, Nutone, Partners Choice, Rheem, Ruud, Sears, Tetco, Unico, Water Furnace, Westinghouse, White-Rodgers or Zonefirst. Consumers may have purchased the thermostats from hardware or home improvement stores. Additionally, the thermostats may have been installed by heating and cooling contractors as part of a system replacement or upgrade. Alkaline batteries included with the thermostat could leak and damage the unit, leading to a fire. The company has received seven reports of burn damage to the unit, with no injuries reported.

It’s important to act on product recalls as quickly as possible to protect yourself and your family from injury or loss. If you’d like more information on heating and cooling products, water heaters or boilers, please contact us at Boston Standard Company at (617) 288-2911. We’ll be happy to discuss a range of options for your home.

Photo Credit: Goodman

Boston Standard Company Wins 2017 Angie’s List Super Service Award

For the 8th consecutive year, Boston Standard Company has won the Angie’s List Super Service Award. The award is issued annually by Angie’s List, and it is based on verified customer reviews. The award is given only to the top 5% of companies in each category.

We’ve been named a plumbing and heating Super Service Provider in Boston for eight straight years, and we have only our customers to thank for that. We’re grateful that our clients think highly enough of our service to take the time to review our work. By letting others know about their experiences with service providers in a public forum like Angie’s List – positive and negative – they help identify both reputable and disreputable contractors in our field.

Boston deserves great heating, cooling and plumbing services

At Boston Standard Company, we strive to provide the highest quality service to our customers each time we enter their home or business. Our customers don’t usually call us when things are going right. We get the call when the furnace won’t work, a pipe is leaking or a drain is clogged.

We know our customers rely on us to diagnose their problems accurately, and provide a solution that gets them back on track fast. Fixing a problem in your home or business isn’t like fixing a problem with a car. We know that in order to serve you, we need to come into your home, and some people aren’t comfortable with that.

We also know that repairs and installations can be messy. We take the time to protect your belongings and floors from spills, splatters, dirt and debris. Other than the repair itself, we like to “leave no trace” of the time we spend in your home.

We try to be clear and honest in our communications with you regarding your unique situation. Our trained and licensed staff can offer options for immediate repairs, as well as longer-term solutions for your situation, if that’s warranted. We don’t try to scare our customers into making expensive, unnecessary repairs. We also have a range of solutions that can save you money on your long-term heating and cooling costs.

Our focus is always on meeting our customers’ needs. We take the time to train, prepare and equip our technicians to diagnose problems and provide rapid solutions. We also offer 24-hour emergency service plans that give you the emergency plumbing, heating and cooling services you need around the clock.

Once again, thanks to our Boston area customers who took the time to review our work and recommend us on Angie’s List in 2017!

Photo Credit: Angie’s List